Realattractivein

Refund Policy

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1. Overview

Realattractivein is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds and returns are processed for products purchased through our website.

By making a purchase, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Timeframe

To be eligible for a return and refund, you must request a return within 30 days of the original purchase date. The 30-day period begins on the date you receive the product.

2.2 Product Condition

To be eligible for a return, the product must be:

  • Unopened: The product must be in its original, unopened packaging
  • Unused: The product must not have been used or consumed
  • In Original Condition: The product must be in the same condition as when you received it
  • With Original Packaging: All original packaging, labels, and documentation must be included

2.3 Proof of Purchase

You must provide proof of purchase, such as:

  • Order confirmation email
  • Receipt or invoice
  • Order number

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged by the customer
  • Products returned after the 30-day return period
  • Products without proof of purchase
  • Digital products or downloadable content (if applicable)
  • Products purchased from third-party retailers

4. Return Process

4.1 Initiating a Return

To initiate a return, please contact us within 30 days of receiving your order:

Please provide the following information:

  • Your order number
  • Reason for return
  • Product name and quantity
  • Your contact information

4.2 Return Authorization

After reviewing your return request, we will send you a Return Authorization (RA) number and return instructions. Do not return the product without receiving authorization. Returns without authorization may be refused.

4.3 Shipping the Return

Once you receive return authorization:

  • Package the product securely in its original packaging
  • Include the RA number on the outside of the package
  • Ship the product to the address provided in the return instructions
  • Use a trackable shipping method and retain the tracking number

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product, etc.).

5. Refund Process

5.1 Inspection

Upon receipt of your return, we will inspect the product to ensure it meets our return eligibility requirements. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved, we will process your refund to the original payment method used for the purchase.

5.3 Refund Timeline

Refunds are typically processed within:

  • Processing Time: 5-10 business days after we receive and inspect the returned product
  • Credit Card Refunds: 5-10 business days to appear on your statement (depending on your bank)
  • Other Payment Methods: Processing times may vary

You will receive an email confirmation once your refund has been processed.

5.4 Refund Amount

The refund amount will include:

  • The purchase price of the returned product(s)
  • Original shipping costs (if the return is due to our error)

The refund amount will NOT include:

  • Return shipping costs (unless the return is due to our error)
  • Any discounts or promotions that may no longer apply

6. Defective or Damaged Products

6.1 Upon Delivery

If you receive a product that is defective or damaged:

  • Contact us immediately (within 7 days of delivery)
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund at no cost to you
  • We will cover return shipping costs for defective or damaged products

6.2 Wrong Item Received

If you receive the wrong item:

  • Contact us immediately
  • We will send the correct item at no additional charge
  • We will arrange for return of the incorrect item at our expense
  • Alternatively, you may request a full refund

7. Cancellations

7.1 Before Shipment

If you wish to cancel an order before it has been shipped, contact us immediately. We will process a full refund to your original payment method within 5-10 business days.

7.2 After Shipment

If your order has already been shipped, you may return it according to our standard return policy outlined above.

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product:

  1. Return the original product according to our return policy
  2. Place a new order for the desired product

We will process your refund for the returned item, and you can use those funds for your new purchase.

9. International Returns

For international orders:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes paid on the original order are non-refundable
  • You are responsible for any customs fees associated with the return
  • Please ensure the package is marked as "Returned Goods" to avoid additional customs charges

10. Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their bank or credit card company. Chargebacks can result in additional fees and may affect your ability to make future purchases.

If you have concerns about your order, please contact us first, and we will work with you to find a satisfactory resolution.

11. Special Circumstances

11.1 Promotional Items

If you return a product that was part of a promotional offer (e.g., "Buy 2 Get 1 Free"), the refund will be calculated based on the actual price paid, taking into account the promotional discount.

11.2 Gift Purchases

If the product was purchased as a gift:

  • The refund will be issued to the original payment method
  • If you are the gift recipient, please contact us for assistance

12. Contact Information

For questions about returns or refunds, please contact us:

Realattractivein
2908 E Weaver Ave
Centennial, CO 80121
United States
Email: contactus@realattractivein.world
Phone: +1 (720) 439-9849

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM MST

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

If you have already placed an order, the refund policy in effect at the time of your purchase will apply to that order.

14. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights remain in full effect.